Senior System Administrator - Network/Desktop Infrastructure

Reports To:  IT Department Head

Cleveland, OH

The main duties of this position are to ensure consistently high-quality and reliability of network infrastructure for all Predictive Service worldwide operations and facilities. In addition, back up the Sr. System Administrator - Desktop Infrastructure. Both roles are responsible for all aspects of customer support, system uptime, and security/disaster preparedness.


Predictive Service is primarily a Windows Server environment, but also running Linux Server and in the process of migrating infrastructure components to the cloud.  The company is a software-enhanced service provider using inhouse-developed, proprietary windows, browser and mobile apps for external client access and internal customer productivity.  The primary development environment is Visual Studios and most apps are written in C#, .NET and SQL Server.  Server-side is currently hosted in Beachwood with an objective of cloud migration over the next year.


  • Maintain reliability of existing network infrastructure in all Predictive Service office locations and remote users worldwide (approximately 150 internal customers, about half remote).

  • Support routine IT operations processes including data backups, security administration.

  • Support software development team and participate in software deployments.

  • Manage software change process for infrastructure systems (WSUS).

  • Propose and pursue evolutionary improvements in overall infrastructure environment.

  • Support DevOps mindset and assist development team with improving release cycle times and migration to cloud hosting.

  • Shared afterhours on-call availability for emergency issues.



Education and experience required for the position
  • Microsoft Windows Server Administration, especially Hyper-V and SQL Server.

  • Microsoft Cloud services – SharePoint, Exchange Online, Azure AD Sync, and OneDrive for Business.

  • Cloud infrastructure migrations – Azure, AWS or Google Platform Services.

  • Quick learner with high ownership quality.

  • Good communication skills and a team player.

  • Able to perform job functions under stress.

  • Able to handle multiple priorities/projects concurrently.

  • Capable of adapting to a rapidly evolving environment.

  • Experience with inhouse software development and deployment.