Senior System Administrator - Network/Desktop Infrastructure
Reports To: IT Department Head
Cleveland, OH
The main duties of this position are to ensure consistently high-quality and reliability of network infrastructure for all Predictive Service worldwide operations and facilities. In addition, back up the Sr. System Administrator - Desktop Infrastructure. Both roles are responsible for all aspects of customer support, system uptime, and security/disaster preparedness.
Predictive Service is primarily a Windows Server environment, but also running Linux Server and in the process of migrating infrastructure components to the cloud. The company is a software-enhanced service provider using inhouse-developed, proprietary windows, browser and mobile apps for external client access and internal customer productivity. The primary development environment is Visual Studios and most apps are written in C#, .NET and SQL Server. Server-side is currently hosted in Beachwood with an objective of cloud migration over the next year.
Responsibilities
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Maintain reliability of existing network infrastructure in all Predictive Service office locations and remote users worldwide (approximately 150 internal customers, about half remote).
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Support routine IT operations processes including data backups, security administration.
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Support software development team and participate in software deployments.
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Manage software change process for infrastructure systems (WSUS).
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Propose and pursue evolutionary improvements in overall infrastructure environment.
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Support DevOps mindset and assist development team with improving release cycle times and migration to cloud hosting.
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Shared afterhours on-call availability for emergency issues.
Education and experience required for the position
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Microsoft Windows Server Administration, especially Hyper-V and SQL Server.
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Microsoft Cloud services – SharePoint, Exchange Online, Azure AD Sync, and OneDrive for Business.
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Cloud infrastructure migrations – Azure, AWS or Google Platform Services.
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Quick learner with high ownership quality.
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Good communication skills and a team player.
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Able to perform job functions under stress.
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Able to handle multiple priorities/projects concurrently.
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Capable of adapting to a rapidly evolving environment.
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Experience with inhouse software development and deployment.