Accounts Receivable & Collections Specialist

SEAM Group has an immediate opportunity for an AR and Collections Specialist at our Indianapolis location! Join us at our expanding Indianapolis office where you will be known for who you are, not just a number. We are looking for a steady person with 3 to 5 years of prior business experience with order to cash and/or business collections experience required. An associate or bachelor’s degree is preferred, but only a high school diploma is required. Prior experience with Intacct ERP is a real plus! Proficiency in Microsoft Office products such as Excel, Word and Outlook, as well as a demonstrated ability utilize financial applications within ERP software (i.e. SAP, Oracle) is required.

This position assists with safeguarding the company’s assets by maintaining a current accounts receivable position, achieving budgeted days sales outstanding (DSO), and minimizing bad debt exposures. This position also works with the other accounting team members on monthly transaction processing such as invoice processing, cash application, and invoicing as needed.

Additional Essential Functions:

  • Responsible for follow up with customers on invoices due for payment. 

  • Resolves customer account issues including past due invoices to assure timely payments. May make recommendations to Sales and/or the customer to negotiate payment settlements. May further provide assistance with non-payment issues to resolve the root cause.

  • Initiates the review, research and resolution of receivables. Evaluates customer’s A/R to determine problem accounts, doubtful accounts and write-offs.

  • Proactively interacts with customers to reduce the maintenance of small dollar value accounts.

  • Prepares reports and presents for review with internal customers including Sales and Finance.

  • Monitors Accounts Receivable reports. Utilizes reports to analyze the paying habits of customers who are delinquent in payment of account insuring that each customer’s payment terms are met reasonably.

  • Determines and provides recommendations as to whether customers qualify for credit hold based on payment history and current amount outstanding.  Initiates reviews and recommendations with management as to whether final demand notices & outside collections should be initiated.

  • Maintains quality relationships with sales personnel, account managers and customer personnel. Involves Business Segment Leaders when possible and keep them informed of issues at all times.

  • Assists in processing of invoices, cash application, and billings as required during the month.

  • Creates and maintains positive working relationships with management, coworkers, and vendors.

  • Creates and maintains a good attendance and punctuality record.

Knowledge, Skills and Abilities Required:


  • Ability to work well with internal and external customers in a firm but friendly fashion.  Maintains good working relationships with customers.

  • Demonstrates good judgement in determining when to escalate accounts for follow up by Controller, and Business Segment Leaders.

  • Consistent, tenacious follow-up with customers on past due accounts.

  • Excellent detail orientation, ability to process accounting transactions in Intacct efficiently and accurately.

  • Exhibits customer focused behavior such as building positive relationships and strives to understand customer’s needs, both internal and external.

  • Ability to deal with difficult situations in a diplomatic and professional manner.

  • Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.

  • Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.

  • A positive approach and willingness to learn coupled with the ability to work in a team environment.


What We Offer:

We offer a competitive compensation and benefits package with this position. Benefits offered include access to group rates for medical, dental, vision, and life insurance; a matched 401(k) plan with immediate entry, immediate matching of your contributions, and immediate vesting; a generous Paid Time Off policy; Flexible Spending Accounts; and more!

Who We Are:

The SEAM Group offers an unparalleled approach to strategic asset management ensuring a safe environment while achieving improved utilization, enhanced performance and reliability, all while reducing costs. SEAM Group services are provided by four supporting areas of focus: Safety Services, Facility Services, Asset Management and Condition Monitoring. Each group of services is supported by certified professionals and patented software, ensuring program metrics are achieved. For more information about SEAM Group, please go to


SEAM Group is an equal opportunity employer.

USA Based