Service Coordinator
Predictive Service, a fast-growing technology and inspection company in electrical, mechanical and structural predictive maintenance services is seeking a service professional to join our service team at our Headquarters in Cleveland, OH.
Job Summary:
Our busy predictive maintenance firm is in immediate need of an organized and dedicated Coordinator to join our staff. Coordinators are responsible for negotiating and enforcing the on-time delivery of our services. They interact with customers, making sure that their expectations are met, and their requirements delivered as agreed upon. If you enjoy fast-paced work and you take a meticulous approach to your tasks, we’re interested in hearing from you! This position involves communicating with customers and field resources both over the phone and in email.
Responsibilities include:
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Available for field engineers support as needed
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Making calls to customers and following up with email to schedule inspections
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Sending reminder emails for upcoming inspections
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Create routes/trips for the field engineers of up to seven weeks’ worth of inspections
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Research and Create budgets for Travel (Flights, Hotels, Rentals)
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Book Flights, Hotels, Car Rentals for Field Resources
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Enter and Update Inspections on Monthly Schedule, Backlog and ViewPoint
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Coordinate and consult with relevant project team members to ensure the completion of proper planning before a project is started.
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Keep track of all inspections scheduled and update any changes with customer, field engineer, on schedule, backlog and ViewPoint
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Evaluate the progress of projects and prepare regular updates.
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Coordinator will work with management, sales and field resources to discuss progress and find solutions to scheduling issues.
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Map new PO’s using Google Maps to group work in most concise route based on service months
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Keep current on site anniversary dates and add inspections to existing /new route.
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Gathering and Confirming information to submit on Incident Reports and Additional Time Requests Forms submitted by field engineers
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Completing monthly expense reports
Essential Skills and Experience:
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High school diploma/GED required
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Must possess excellent communication skills, both written and verbal.
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Attention to detail
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Flexibility and ability to adapt to abrupt changes in schedule
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Ability to organize and keep track of multiple schedules of customers and field resources
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Meet customer requests with a sense of urgency
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Previous clerical or administrative experience a plus
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Excellent phone manner
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Advanced communication and organizational skills
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Experience in travel coordination a plus but not required
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Fluent in Spanish a plus but not required
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Proficient with Microsoft Outlook, Word and Excel.
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Working knowledge of Office 365 and related services (SharePoint, Power BI)
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Self-starter who can manage time and responsibilities. This is generally a low-supervised position, so self-motivation and dedication to completing tasks is a must.
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Desire to continuously improve skills.
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